Well I am still alive. It has been busy since I moved to tech support. A day that is 8.5 hrs can some times be a 10 hr day. It is not too bad. The only pain in the ass are the calls that deal with Mac. Mac might be cool but don’t expect the world to revolve around you when 95% of everything else is designed for a Windows environment. And of course all these Macusers get bent out of shape when they are told they need a dedicated Windows environment to resolve their technical issues. For example if you need an app load you need a Windows pc. No ifs ands or buts about it. Screaming at me that we did not bow down to your decision to spend $$$$ on a system nobody makes a lot of software for does not help. The second bitch is that Mac produces errors that are cryptic. You might as well get Sherlock Holmes on the case to figure it out. At least with Windows it may crap out but there is a defined message and support article for it. An Error 1 skipping with PocketMac and an Error 3 skipping are two different issues. Then of course which leaves me the the wireless carriers. Instead of telling you that you need a Windows based PC they decide they will transfer you off to some one else to tell you it. What a bunch of douche bags.
